Troubleshooting

Check your spam folder first. If still missing:

1. Open /settings/profile → make sure "Job complete notifications" is on
2. Your email provider may be rejecting mail from our sending domain. Contact support and we'll check the delivery logs.

After 5 consecutive send failures, FlowMaticX auto-pauses the mailbox to protect your sender reputation. To resume:

1. Check the bell icon for the pause notification — it explains why
2. Open /inbox/connect → click the mailbox → check credentials
3. If the password changed, regenerate an App Password and reconnect
4. The pause auto-lifts on the next successful send

See the full deliverability guide for the complete checklist. Most common causes:

1. Missing DMARC record — add v=DMARC1; p=none; rua=mailto:postmaster@yourdomain.com to _dmarc.yourdomain.com
2. Sending too fast from a new mailbox — enable warm-up mode and start at 10 sends/hour
3. Spam trigger words in the body — re-run the AI writer, it's tuned to avoid these
4. Image-only emails — always include text

1. Check that IMAP credentials (host/port/user/pass) are set on the mailbox, not just SMTP
2. The poller runs every 5 minutes — wait a full cycle before reporting a miss
3. IMAP must be enabled in your email provider's web settings (Gmail disables it by default for new accounts)
4. Your provider may block port 993 from external IPs — contact them if you're sure everything else is right

1. Open the job detail page
2. Look at the "Current step" counter
3. If the step hasn't moved in 5+ minutes, the scrape may have timed out. Check the live log for error messages.
4. As a last resort, click Cancel — the job stops gracefully and refunds unused credits.

1. Check that your project has at least one active keyword
2. Check the project's "Last checked" timestamp — it should be within 24 hours
3. Click Force re-check on the project page to trigger a manual update
4. If still stuck, contact support — we can re-run the cron manually

The default export includes every column in the Lead schema. If a column is empty, it's because we didn't find that data for those leads. For example:

• Rating is only populated for Google Maps leads
• Seniority / Department is only populated for Pro Database + LinkedIn leads
• Follower count is only populated for Instagram + TikTok leads

Use the source tabs on /leads to filter to a specific source before exporting.

Yes. Open the lead detail → click the trash icon in the top-right. Deleted leads are soft-deleted for 30 days (you can restore from Settings → Trash), then purged.

Settings → Privacy → Export workspace data. We zip up every row we store about your workspace (leads, jobs, audits, mailboxes, messages, sequences) and email you a download link within 10 minutes. This is GDPR Article 15 + 20 compliant.

• In-app: /contact → we usually reply within 4 hours on business days
• Email: hello@flowmaticx.com
• Docs: you're reading them — every page has a feedback button at the bottom